Please find below a some of the FAQ's to assist you:

Can you give me a quote over the telephone?

It is impossible to cost a tree work job over the phone. Every tree is different, so we offer a free of charge quotation with no obligation. We will come to your property and inspect your trees and give you our professional advice and supply a written quotation. This is all free with no obligation and arranged at a time that suits you.


Do I need permission to cut down my tree? »

If you live in Conservation Area consent has to be given by Torridge, Devon or North Cornwall county council, depending on area you live. You do not require permission if the stem diameter is less than 7.5cms. Trees in a Conservation Area require a 6-week notice of intent. If after that time no written confirmation has been received the work can proceed.

If the tree has a Tree Preservation Order you need consent from the Local Authority before any work is carried out. This normally takes approximately 4 to 6 weeks. A Tree Preservation Order (TPO) covers individual trees or a group of trees and you require approval from the Local Authority before any work can commence. If a tree is dead or dangerous you may not need any permission to remove the tree or make it safe. Chris Wills Tree Services will be happy to advise you free of charge.


Is there a right time to prune a tree? »

Trees vary in species, most trees can be pruned at any time of the year with a few exceptions;

It is best to prune cherry, plum and related trees soon after flowering. This reduces the risk of infection. It is best not to prune maple and birch in the spring to avoid them exuding sap. Walnut and magnolia should only be pruned at the height of summer.


My tree has a preservation order on it, can you make the application on my behalf? »

We are happy to make a planning application on your behalf for a small fee. We will keep you informed throughout the process and aim to have the application approved as quickly as possible.


What happens if I use a company who is not insured? »

You could be liable for any accident the operator may have. This could be to your property or your neighbour’s property. It could be personal injury to anyone, including any assistant with the operator or the operator himself. The advice would be not to use uninsured people to work on your trees. Chris Wills Tree Services has full public and employers liability Insurance.

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